Here are answers to your common questions about ordering, shipping, returns, and more!

What is The Urban Saudi?

The Urban Saudi is an online store that celebrates Saudi Arabia's culture with nostalgic accessories, home decor, and more.

How do I order?

Browse our website, add your favorite items to your cart, and follow the steps to check out with your shipping and payment details.

What payment methods do you accept?

We accept Mada cards, credit cards, and Apple Pay.

How long does delivery take?

Delivery times depend on where you live and the shipping method you choose. Check out our Shipping and Delivery page for details.

Do you ship internationally?

Yes! We ship to many countries. Visit our Shipping and Delivery page to see the list and rates.

What is your return policy?

Not happy with your order? Contact us within 3 days of receiving it, and we’ll help you with the return process.

How do I track my order?

Log in to your account to check your order status. Once it ships, we’ll send you a tracking number via email.

Do you have discounts or promotions?

Yes, we often run deals! Follow us on social media to stay updated.

How can I contact you?

Got questions? Email us at [email protected] or fill out the contact form on our website. We’re here to help!

How can I return or exchange an item?

Exchange: Don’t worry, the process is easy! Notice that the shipping fees are on Urban Saudi. Just tap the WhatsApp button on our website, and our team will assist you.

Return: It means a lot to us that you gave our designs a try, and we hope to meet you again in the future. The process is simple! The shipping fees are on Urban Saudi. Just tap the WhatsApp button on our website, and our team will assist you.

Ready to shop? Let’s celebrate Saudi culture together!